Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| Topic 2: HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| Topic 3: HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
| Topic 4: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP sales and support resources - Sustainability and environmental impact - HP Instant Ink and subscription services |
HP Selling HP Supplies 2020 Sample Questions:
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- B. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- C. Almost 90% of remanufactured cartridges end up in a landfill.
- D. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
- A. On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
- B. Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
- C. The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
- D. According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
What can you do to verify that printing supplies are not counterfeit?
- A. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- B. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- C. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
- D. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- B. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
- C. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
- D. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
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