Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-131 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Initial Configuration | - Server installation
|
| Topic 2: Symposium Express Call Center 4.2 Architecture | - System overview
|
| Topic 3: Network and System Configuration | - Connectivity configuration
|
| Topic 4: Maintenance and Troubleshooting | - System maintenance
|
| Topic 5: Call Center Resource Configuration | - Resource administration
|
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