Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Basic call center configuration - Database configuration - Server installation and setup - Licensing and activation |
| Administration and Maintenance | 25% | - System monitoring and logs - Backup and restore procedures - User and agent management - Software updates and patches |
| Troubleshooting and Support | 25% | - Error diagnosis and resolution - Common installation issues - Performance optimization - Call flow and connectivity problems |
| System Overview and Architecture | 20% | - Network and telephony integration - Symposium Express 4.2 components - Hardware and software requirements |
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