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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. How would you ensure the GNOC has 24x7 management support?

A) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
B) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
C) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.

2. What approach and external interfaces are defined by the Operations Model?

A) The Operation Model includes all aspects of a NwOps operations approach (e.g. processes, organizations, roles) and defines the interfaces towards 3rd parties and Subcontractors.
B) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles) and defines the interfaces towards Care & NI, if needed.
C) The Operation Model includes all internal aspects of a NwOps operations approach (e.g. processes, organizations, roles), all interfaces are defined externally from the Operations Model by Solutions Team and Procurement.
D) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles), interfaces towards Care & NI are out of scope.

3. Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A) Have a special team ready to start checking all sites to ensure they are safe.
B) Start repairing sites once power is restored with priority given to sites generating highest income.
C) Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
D) Use spare generators to get priority sites safely back on air as soon as possible.

4. By which trigger is Accrued Cost transferred to Actual Cost?

A) Trouble Ticket/Work Order issued to subcontractor.
B) Trouble Ticket/Work Order Closed.
C) Subcontractor invoice received.
D) Goods Receipt (GR) booked.

5. What functions does the CM team support?

A) Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.
B) Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.
C) Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.
D) Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.

Solutions: