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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Who needs to agree on the Care Plan?

A) Head of Care in region and Care Program Manager.
B) Customer and CT Head.
C) Care Program Manager and Customer.
D) Care Program Manager and CT Head.

2. Continually measuring and monitoring the actual cost versus the budget is done to:

A) analyze the reasons for variances.
B) generate reports.
C) approve the variances.
D) regularize the variances.

3. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
B) SW fault management for customization, impact analysis and 3rd party application support.
C) Previous + remote emergency support.
D) Help Desk for customization, SW fault management for customization, and impact analysis.

4. How many milestones (gates) are defined in the contract renewal process?

A) 3
B) 4
C) 7
D) 6

5. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Care Agreement.
B) Warranty Extended contract.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Warranty Standard contract.

Solutions: