SDM_2002001040 by Nokia Valid Free Exam Practice Test

Question 1

What are the CaPM responsibilities regarding cost management?

A. To support the CT Head in her/his cost monitoring activity. B. To review the actual financial data against the estimated figures and report it to the CT Head. C. To monitor costs on a periodic basis and initiate corrective actions as needed. D. To support the F&C Controller in her/his cost monitoring activity.

Correct Answer: C

Question 2

Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A. Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed. B. Revenue is recognised based on the expired contract on a monthly basis. C. CT F&C decides how revenue is recognised. D. Revenue cannot be recognised.

Correct Answer: D

Question 3

When can the Care Plan be shared with the Customer?

A. The Care Plan should always be shared with the customer. B. The Care Plan is an internal document and should not be available to customer. C. The CaPM needs to receive permission from management before sharing the Care Plan with the customer. D. Only a customised version can be occasionally shared - without confidential information.

Correct Answer: A

Question 4

During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan. B. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report. C. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements. D. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

Correct Answer: C

Question 5

Who is responsible for entering CARE data into NELLE?

A. Services Account Manager. B. Care Program Manager. C. Project F&C with the input from CaPM. D. Cost & Progress Manager.

Correct Answer: C

Question 6

Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

A. NSN must have a letter of intent from the Customer's Legal Department. B. NSN must have a written, signed Contract and a Customer Purchase Order. C. NSN must have a Customer Purchase Order for the actual Care we are delivering. D. NSN must have a Contract defined in CDB and a Customer Purchase Order.

Correct Answer: B

Question 7

What is the main business responsibility of the Care Program Manager?

A. Supervises revenues and costs and provides reports to the Account Manager. B. Supervises revenues and costs and analyses profitability. C. Supervises sales and costs and defines discounts. D. Supervises revenues and costs and approves customer discounts.

Correct Answer: B

Question 8

What items are included in Care Reversal plan?

A. CT sales forecast as put into SWF tool. B. Analysis of current financial situation and action planning for recovery. C. Financial forecast for next 13 months. D. Detailed analysis of service offering and identification of up selling cases.

Correct Answer: B

Nokia SDM Certification - CARE - SDM_2002001040 Exam Practice Test