SDM_2002001030 by Nokia Valid Free Exam Practice Test

Question 1

What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc. B. Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc. C. Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication. D. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.

Correct Answer: D

Question 2

Which BEST describes the responsibility of the Security Management organization?

A. Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management. B. Network Security Management, Access Security Management, H&S related security. C. Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises). D. Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.

Correct Answer: D

Question 3

Serious flood damage in a major city has resulted in a completely cut off mobile network. Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your priority recommended course of action?

A. Have a special team ready to start checking all sites to ensure they are safe. B. Start repairing sites once power is restored with priority given to sites generating highest income. C. Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair. D. Use spare generators to get priority sites safely back on air as soon as possible.

Correct Answer: D

Question 4

In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A. Tell NI to inform the customer of our options and ask them which they prefer. B. Use parts from low priority operational sites to ensure the high priority sites affected can be put on air. C. Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control. D. Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.

Correct Answer: D

Question 5

A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A. Discuss with the technical back office and put in a solution to resolve this issue. B. Discuss with the NOC Manager, find a solution, implement solution and check status. C. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify. D. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

Correct Answer: C

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Question 6

What are the correct planning horizons for short-term and long-term resource planning?

A. Short-term: 12 weeks, long-term: 12 months. B. Short-term: 2 weeks, long-term: 6 months. C. Short-term: 8 weeks, long-term: 13 months. D. Short-term: 4 weeks, long-term: 8 months.

Correct Answer: C

Question 7

You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A. OSS Management B. Configuration Management C. Fault Management D. Performance Management

Correct Answer: D

Question 8

NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A. A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed. B. A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence. C. The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA). D. The technician will support the subcon only after a newly created change request is approved.

Correct Answer: A

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Question 9

In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A. Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers. B. Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can. C. Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency. D. Change the vehicles for lower cost models being careful not to upset employment contracts.

Correct Answer: C

Nokia SDM Certification - PS NSOP - SDM_2002001030 Exam Practice Test