Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tivoli Service Delivery Concepts | - Service lifecycle and service delivery processes - IT Service Management (ITSM) principles |
| Process Automation Solutions | - Automation workflows and orchestration concepts - Tivoli automation architecture overview |
| Implementation and Administration | - Configuration and deployment fundamentals - Monitoring and operational management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
- A. When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
- B. When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
- C. When there will be more then 50 concurrent users, and time to value is critical for the project.
- D. When there will be no more then 50 concurrent users, and time to value is critical for the project.
Correct Answer: D 🗳️
Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)
- A. IBM SmartCloud Control Desk
- B. IBM Tivoli Asset Discovery for Distributed
- C. IBM Tivoli Application Dependency Discovery' Manager
- D. IBM SmartCloud Provisioning
- E. IBM Tivoli Composite Application Manager
Correct Answer: A,C 🗳️
What is the basis for any gap analysis on IT asset and service management solutions?
- A. The customer's IT business processes and requirements for asset and service management.
- B. The current IT satisfaction survey results for IT users.
- C. A financial report on a customer's IT expenditure.
- D. The contents of a customer's CMDB.
Correct Answer: A 🗳️
A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?
- A. Multi-server, IBM SmartCloud Control Desk - Entry
- B. Single server. IBM SmartCloud Control Desk
- C. Single server, IBM SmartCloud Control Desk - Entry
- D. Multi-server, IBM SmartCloud Control Desk
Correct Answer: D 🗳️
Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)
- A. Command Line Interface
- B. Java Message Service messaging
- C. XML and flat files
- D. CORBA
- E. UDP protocol
Correct Answer: B,C 🗳️
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