A2010-591 by IBM Valid Free Exam Practice Test

Question 1

Why does application and infrastructure performance consume an increasing amount of time and attention?

A. Because the application and infrastructure provide no foundation for end-to-end business service automation. B. Because the cost of infrastructure continues to rise as application complexity decreases. C. Because IT departments have not invested in people, process, and technology skills enablement. D. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.

Correct Answer: D

Question 2

A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A. IBM SmartCloud Control Desk B. IBM SmartCloud Control Desk Entry Edition C. IBM SmartCloud Control Desk for Internal Service Providers Edition D. IBM SmartCloud Control Desk for Managed Service Providers Edition

Correct Answer: A

Question 3

Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A. An automated, self-service catalog for requesting end-to-end service provisioning. B. A proactive service level agreement modeling and enforcement solution. C. A comprehensive IT asset and service management solution. D. An integrated accounting and procurement solution.

Correct Answer: C

Question 4

What is the purpose of a stakeholder analysis?

A. to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces B. to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities C. to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects D. to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow

Correct Answer: A

Question 5

What is one aspect of the environment that is important for sizing an IT service management solution?

A. types of security protocols in use B. IT staff certifications C. IT processes in use D. quantity of people involved in the service management processes

Correct Answer: D

Question 6

How can workflow-driven change processes reduce costs?

A. Because the same custom workflow-driven change processes can be reused by multiple customers. B. Because workflows can be developed in an integrated development environment using a platform independent workflow programming language. C. By interfacing with multiple technology APIs to implement unattended changes. D. By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

Correct Answer: D

Question 7

What is the main purpose of the IBM Tivoli Integration Composer product?

A. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment B. Monitoring as needed for selected asset inventory and system management tools C. Quick identification of distributed hardware and software inventory D. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data

Correct Answer: D

Question 8

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A. runbook automation B. financial management C. a customer relationship management system D. knowledge-based systems

Correct Answer: A

Question 9

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A. Request Fulfillment B. Incident Management C. Problem Management D. Change Management

Correct Answer: C

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 - A2010-591 Exam Practice Test