Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 11, 2026
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Problem Resolution | - Common system issues
|
| Installation and Configuration | - Campaign configuration
|
| System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Operations and Maintenance | - Maintenance tasks
|
| Integration and Advanced Features | - Advanced dialing features
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
- A. The APC server IP address is required for Proactive Contact Agent installation.
- B. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
- C. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
- D. Static IP addresses are needed for supervisor workstations.
- E. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
Correct Answer: A,B,C 🗳️
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
- A. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
- B. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
- C. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
- D. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
- E. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
Correct Answer: D,E 🗳️
Which backup would contain a complete image of the system on Proactive Contact?
- A. Complete System
- B. System and Calling Lists
- C. System Configuration Files
- D. Create Bootable Backup
Correct Answer: D 🗳️
A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)
- A. MAXHIDSLOTS in master.cfg
- B. PORTS in master.cfg
- C. OPERATORS in master.cfg
- D. lines configured in dgswitch.cfg
Correct Answer: B,D 🗳️
From where can you run the backup complete system?
- A. Administrator Main Menu
- B. Supervisor Main Menu
- C. Campaign Monitor
- D. Campaign Analyst
Correct Answer: A 🗳️
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