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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
C) A database backup has not been run recently.
D) The dialer's disk capacity was not sized properly when the dialer was installed.
E) The db_maintenance script is not scheduled in cron.

2. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
B) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
C) Verify that the user's permissions include Job control access to Monitor in Role Editor.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.

3. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) When an opt-out happens, transfer to .. : Transfer to a VDN
B) When opt-out happens, transfer to : Transfer to an outbound job
C) Message to be played when opt-out fails : 1
D) Opt out Digit: #
E) Opt-out Digit: 5

4. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) Event Monitor
B) PC Analysis Extract
C) PIF Report
D) List Distribution

5. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) tail-facc*0219
B) check_errors 20110219
C) logcat -p agent
D) logadm -p opmon |7

Solutions: