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Updated: Jul 25, 2026
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Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting | - Problem diagnosis
|
| IP Office Solution Architecture | - Platform fundamentals
|
| System Maintenance and Verification | - Operational management
|
| Networking and SIP Integration | - Network services
|
| Applications and Unified Communications | - Integrated applications
|
| Installation and Initial Configuration | - System deployment
|
| User and Telephony Configuration | - Endpoint configuration
|
Avaya IP Office Implementation Sample Questions:
1. A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?
A) In ARS short codes set the telephone number field to NSi.
B) In ARS shortcodes set the telephone numberfield to NE.
C) Enable the Replace Caller ID with DID/DD1 option on the user tab.
D) Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
2. There are different providers running in Avaya one-X@ Portal for IP Office.
Which provider handles the browser connections between the users and the one-X@ Portal
server?
A) PresentationLevel Provider
B) VoiceMail Provider
C) Telephony CSTA Provider
D) Directory DSML LDAP Provider
E) Directory DSMLIP Office Provider
3. With reference to the Hunt Group settings in the exhibit, and assuming a call has not been answered, where will it be in 50 seconds?
A) in voicemail
B) ringing extension 1001
C) ringing the AmsterdamMain hunt group
D) playing the AmsterdamSales queue announcement
4. With reference to the System settings shown in the exhibit, if a PC is allowed to send files to the memory card in an IP500 control unit, in which field would the IP address be set?
A) AVPP IP Address
B) HTTP Server IP Address
C) File Writer IP Address
D) Time Server IP Address
5. Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)
A) NTP
B) TFTP
C) SMTP
D) HTTP
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,D |
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