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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) IT asset management
B) Monitoring and event management
C) Deployment management
D) Continual management

2. What is defined as a change of state that has significance for the management of an IT service?

A) Problem
B) Event
C) Known error
D) Incident

3. A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.

A) risks
B) outputs
C) costs
D) outcomes

4. What does the 'service request management' practice depend on for maximum efficiency?

A) Incident management
B) Processes and procedures
C) Self-service tools
D) Compliments and complaints

5. Which practice forms a link between the service provider and the users of services?

A) Problem management
B) Change enablement
C) Service level management
D) Service desk

Solutions: