Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
Certification Provider: EXIN
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Updated: Sep 05, 2026
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Explain the use of the guiding principles - Describe the nature, use and interaction of the guiding principles |
| Topic 2: Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 3: Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
| Topic 4: Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Topic 5: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships |
| Topic 6: Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Topic 7: Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
A. Vorfallmanagement
B. Serviceanforderungsverwaltung
C. Service-Level-Management
D. Bereitstellungsverwaltung
Question 2
Welche Vorgehensweise stellt sicher, dass den Benutzern verschiedene Zugangskanäle zur Meldung von Problemen zur Verfügung stehen?
A. Vorfallmanagement
B. Servicedesk
C. Service-Level-Management
D. Aktivierung ändern
Question 3
Welche Vorgehensweise behandelt alle vordefinierten, vom Benutzer initiierten Serviceaktionen?
A. Vorfallmanagement
B. Serviceanforderungsverwaltung
C. Service-Level-Management
D. Bereitstellungsverwaltung
Question 4
Welcher Schritt des „Modells der kontinuierlichen Verbesserung“ definiert messbare Ziele?
A. Wo wollen wir sein?
B. Wie kommen wir dorthin?
C. Was ist die Vision?
D. Wo sind wir jetzt?
Question 5
Welche ZWEI Kompetenzarten sind für Service-Desk-Mitarbeiter am WICHTIGSTEN?
1. Kenntnisse der Geschäftsprozesse
2. Zusammenarbeitsfähigkeiten
3. Fortgeschrittene technische Kenntnisse
4. Fähigkeiten zur Workflow-Gestaltung
A. 1 und 4
B. 3 und 4
C. 1 und 2
D. 2 und 3
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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