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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Was sollte innerhalb einer Organisation konstant bleiben, auch wenn sich die Ziele der Organisation ändern?

A. Ergebnisse
B. Ausgänge
C. Serviceangebote
D. Leitprinzipien

Question 2

Welche Vorgehensweise hat den Zweck, die Beobachtung eines Dienstes zur Meldung ausgewählter, als Ereignisse identifizierter Zustandsänderungen einzuschließen?

A. Vorfallmanagement
B. Änderungskontrolle
C. Informationssicherheitsmanagement
D. Überwachung und Ereignisverwaltung

Question 3

Welche Aussage beschreibt den Wert der Servicestrategie für das Unternehmen am BESTEN?

A. Es reduziert die Dauer und Häufigkeit von Dienstausfällen
B. Es ermöglicht höhere Mengen erfolgreicher Änderungen
C. Es reduziert ungeplante Kosten durch optimierte Handhabung von Serviceausfällen
D. Es ermöglicht dem Dienstanbieter zu verstehen, welche Service-Levels zum Erfolg seiner Kunden beitragen

Question 4

Welche Service-Wertschöpfungskettenaktivität befasst sich mit dem Kauf neuer Produkte?

A. Einbinden
B. Verbessern
C. Plan
D. Erhalten/Erstellen

Question 5

Welche Praxis stellt eine Verbindung zwischen dem Dienstanbieter und den Dienstnutzern her?

A. Servicedesk
B. Service-Level-Management
C. Problemmanagement
D. Aktivierung ändern

Solutions: