Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Principles | - Value creation through IT services - Service lifecycle concepts - Overview of IT service management concepts |
| Topic 2: Planning and Implementing SMS | - Planning a service management system - Implementing and improving ITSM processes |
| Topic 3: ISO/IEC 20000:2018 Standard Overview | - Structure and purpose of ISO/IEC 20000 - Requirements for service management system (SMS) |
| Topic 4: Continuous Improvement | - Monitoring and measurement of IT services - Continual service improvement (CSI) principles |
| Topic 5: Service Management System (SMS) Processes | - Relationship and supplier management
|
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