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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Order Item Scope
C) Account Scope
D) Downstream Order Item Scope

2. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Design integration procedure that makes both request and returns the result to order Management.
B) Use Data raptor technology to make the request and return the response to order management
C) Design for one callout each request and cache the identifier in memory
D) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

3. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Access the archiving strategy and determine how storage will be cleared though archiving.
B) Analyze an external data storage system for more cost effective data storage
C) Identify the storage needs between data storage and file storage.
D) Calculate the file and data storage required based on required data volume and file attachment requirements.
E) Analyze the storage usage of the existing legacy system

4. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
C) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
D) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

5. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Use data raptor to assist with integration and introduce several manual task into the flow.
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use the integration procedure to manage the various task that technician need to undertake

Solutions: