PEGACCA by Pegasystems Valid Free Exam Practice Test

Question 1

The purpose of a CPM quality review is to _____________. (Choose One)

A. Assess CSR performance in handling a customer request B. Analyze historical workflow accuracy C. Assess end user feedback on workflow screens D. Assess system health and performance

Correct Answer: A

Question 2

The starting activity for a CPM service item should be saved in the ____________. (Choose One)

A. Class of the service item B. Interaction class C. Concrete service item class group

Correct Answer: A

Question 3

True or False, In most implementations, CPM becomes the system of record for customer information such as account data and financial account transactions.

A. False B. True

Correct Answer: A

Question 4

True or False, To maintain backward compatibility with future CPM releases, you should
not override the workflows, flow actions, or sections used within CPM service items/processes.

A. False B. True

Correct Answer: A

Question 5

Which of the following is NOT a coaching tip best practice? (Choose One)

A. Coaching tips are a good way to provide instructions on what content should be entered in particular field B. For maximum impact, coaching tips should be assigned to a user for a short duration C. The text of the coaching tip should be short and to the point D. Coaching tips are a good way to reinforce training for a new process

Correct Answer: A

Pegasystems PRPC Certified CPM Architect - PEGACCA Exam Practice Test