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Cisco 700-805 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain the CX Portfolio (including newly introduced offers)
  • Explain the value of the products, solutions and services to meet business objectives
Topic 2
  • Identify recommended actions for contract success
  • Describe the customer’s procurement process
  • Explain Smart Accounts and Smart Licensing
Topic 3
  • Identify the RM responsibilities within the Success Plan
  • Describe the key recurring revenue financial terms
Topic 4
  • Identify steps to process exceptions or non-standard elements of a renewal quote
  • Assess the financial and service impacts of on-time and delayed renews
Topic 5
  • Explain how the customer perceives value of their IT solutions
  • Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services
Topic 6
  • Determine the impact of renewals related to Cisco and other products on the company's metrics
  • Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
Topic 7
  • Explain the deal management (example: CCW) process
  • Describe the components of a Success Plan

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/cisco-renewals-manager-700-805-crm.html

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Cisco Renewals Manager Sample Questions:

Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

  • A. The health index of a customer is over expected targets with no red flags.
  • B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
  • C. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
  • D. There are no open incidents 30 days before renewal dates.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

  • A. by overseeing the team ' s performance and providing feedback
  • B. by ensuring everyone works in clear silos with minimal interaction
  • C. by delegating all tasks to them
  • D. by collaborating to understand customer goals and satisfaction
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A partner organization has a small team where one person performs both the Account Manager and CSM functions. How should the RM adapt their collaboration approach?

  • A. Reduce the frequency of stakeholder syncs due to fewer team members.
  • B. Focus on ensuring commercial strategy and adoption insights are covered regardless of title.
  • C. Request that Cisco assign a dedicated CSM to ensure proper role separation.
  • D. Assume the CSM function to compensate for the organizational resource gap.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Which task should a Renewals Manager perform during the Prospect phase?

  • A. Risk Mitigation
  • B. Terms negotiation
  • C. Risk Assessment
  • D. Review new opportunities
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

A portfolio ' s ACV Growth percent has remained flat across three consecutive renewal cycles, despite a healthy OTRR. Which expansion signal does this pattern indicate?

  • A. Expansion activity is limited and the account team must identify opportunities to add services.
  • B. The renewal base is stable and no action is required beyond maintaining execution practices.
  • C. Customers are utilizing current solutions and have no unmet needs driving expansion.
  • D. Flat ACV Growth is a lagging indicator of declining OTRR performance that will self-correct over time.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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