6209 by Avaya Valid Free Exam Practice Test

Question 1

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

A. Through the Contact Center Manager Administration Network Configurations screen B. Through the email server C. Through the Outbound Campaign Manager D. Through the Multimedia Administrator

Correct Answer: A

Question 2

A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?

A. 1 x Intel Celeron 2.0 GHz B. 2 x Intel Quad-Core Xeon 3.0 GHz C. 2 x Intel Itanium (IA 64) 2.8 GHz D. 2 x Intel Pentium IV 1.8 GHz

Correct Answer: B

Question 3

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A. Disable the Secure Access Link B. Disable Java Runtime Environment updates C. Disable TCP port D. Disable Simple Network Management Protocol

Correct Answer: B

Question 4

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

A. Avaya Secure Access Link B. Avaya Remote Connection Link C. Avaya Secure Control Link D. Avaya Remote Access Link

Correct Answer: A

Question 5

The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

A. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue B. It is loaded on external database C. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue D. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue

Correct Answer: C

Question 6

Which service contains the inbound message handler (IMH) component?

A. CCMM Starter Service B. CCMM Campaign Scheduler Service C. Contact Center Multimedia (CCMM) License Service D. CCMM E-mail Manager Service

Correct Answer: B

Avaya Aura Contact Center CCT and Multimedia Implementation - 6209 Exam Practice Test