Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Preparation | 20% | - Licensing and security - Architecture overview - Pre-installation planning - System requirements |
| Topic 2: Installation | 20% | - Database and platform configuration - CCT server installation - Multimedia components setup |
| Topic 3: Configuration | 30% | - Agent desktop and user profiles - Routing and skill management - CCT core configuration - Multimedia channels (email, chat, web) |
| Topic 4: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Post-implementation verification - Monitoring and logging |
| Topic 5: Integration & Connectivity | 15% | - Web services and APIs - Avaya Aura Session Manager integration - Third-party and CRM integration |
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