6201-1 by Avaya Valid Free Exam Practice Test

Question 1

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A. This message can be ignored as it is not the reason the link is down. B. The wrong CMS has been installed and the correct server needs to be ordered. C. The wrong type of Communication Manager has been installed and the correct server will need to be ordered. D. The wrong Communication Manager version on the CMS has been selected.

Correct Answer: B

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Question 2

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A. Dynamic Queue Position B. Percent Allocation Distribution C. Service Objective D. Predicted Waft Time

Correct Answer: C

Question 3

Which program is a custom application on the CMS?

A. Alarm Origination Manager B. Avaya Visual Vectors Client C. Avaya Supervisor D. High Availability Admin Sync

Correct Answer: A

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Question 4

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 135.9.86.54 135.9.56.56 B. 192.168.2.3 192.168.2.2 C. 135.9.86.54 192.168.2.2 D. 135.9.86.54 135.9.86.58

Correct Answer: C

Question 5

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A. collect-digits B. converse-on C. queue-to D. route-to-digits

Correct Answer: A

Question 6

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A. BCMS receives data internally and stores data in a volatile switch memory. B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data. C. BCMS is interval based and CMS is call based. D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

Correct Answer: C,D

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 Exam Practice Test