Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System Fundamentals | - CMS Configuration
|
| Maintenance and Troubleshooting | - System Support
|
| Call Routing and Vectoring | - Routing Configuration
|
| Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Reporting and Performance Management | - Monitoring Operations
|
| Contact Center Implementation | - Deployment and Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
- A. External
- B. Adjunct
- C. Integrated
- D. Local
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
- A. Dynamic Queue Position
- B. Percent Allocation Distribution
- C. Service Objective
- D. Predicted Waft Time
Correct Answer: C 🗳️
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
- A. CMS records the call at the start of the call, and BCMS records the calf at the end
- B. BCMS holds data longer than CMS
- C. BCMS will not collect data if the link to the CMS is down.
- D. BCMS records the call at the start of the call, and CMS records the call at the end.
Correct Answer: D 🗳️
A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?
- A. Target service level
- B. expected Wait Time (EWT)
- C. VDN counted calls
- D. Activate on oldest call waiting
Correct Answer: C 🗳️
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
- A. Create a template telephone set and use the duplicate station xxxx CM SAT command
- B. Use CMS to perform the bulk administration of telephone sets and buttons.
- C. Use the add station next CM SAT command to program each telephone set and assign buttons
- D. Create a template telephone set and use the qcopy station xxxx CM SAT command
Correct Answer: A 🗳️
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