1Z0-1064-20 by Oracle Valid Free Exam Practice Test

Question 1

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Start/Stop B. Duration C. Interval D. Time Period E. Available

Correct Answer: B

Question 2

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations. B. Modify the original base locales of the articles to match the target language. C. Enable new locales for the languages to be used and provision designated users to translate the articles. D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Correct Answer: C

Question 3

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You must make the changes using the Page Composer tool. B. You will be required to code any new workflow actions in Groovy. C. You can define the workflow to run when certain fields of the SR object are changed. D. You can generate tasks for the SR object from the workflow. E. You can modify the workflow to update field values within the SR object. F. You can send an e-mail notification to specified recipients.

Correct Answer: C,D,E,F

Question 4

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of queues to use as criteria for your rule assignments B. the rule sets you want to create and the rules to include in each rule set C. the candidates of service requests to use as criteria for your rule assignments D. the attributes of service requests to use as criteria for your rule assignments E. the candidates of queues to use as criteria for your rule assignments

Correct Answer: B,C,E

Question 5

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available internally to agents as part of the Service Request Knowledge Panel. B. Make them available externally to customers via My Digital Customer Service (DCS). C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only. D. Make them available to employees and agents via My Knowledge. E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Correct Answer: B,C,D

Question 6

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST. B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST. C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST. D. You have to edit the e-mail template and add HTML code to customize the standard text section.

Correct Answer: C

Question 7

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Instruct users that they can only change their password by chatting with an agent. B. Enable the "Password Reset" option in the User Administration component. C. Obtain the Change Password Link and add it to your DCS page. D. Add the Password Reset component to your DCS application.

Correct Answer: C

Question 8

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Languages B. Object workflows C. Templates D. Themes E. Pages F. Object triggers G. Business objects H. UI components

Correct Answer: B,C,D,E,F,G

Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20 Exam Practice Test