Microsoft MB-910 Exam Questions (Updated 2023) 100% Real Question Answers
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Registration procedure of Microsoft MB-910 Certification Exam
- Go to Microsoft's website
- Register on the website
- Download the MB-910 exam voucher
- Schedule an appointment to take the test at a Microsoft testing center (usually costs $250)
- Take the MB-910 exam, and provide a valid phone number and email address if you pass, otherwise, your score will be canceled or invalidated after 90 days of issuing the certificate
- If you pass the test, you will receive an email confirmation, and also get a Microsoft certificate with the contact information on it
- Print out the certificate and apply for your desired job at your desired company
Microsoft MB-910 certification exam consists of multiple-choice questions and is designed to assess the candidates' understanding of the various topics covered in the course. MB-910 exam is available in multiple languages, making it accessible to professionals from different regions across the globe. Upon successfully passing the exam, candidates will be awarded the Microsoft MB-910 certification, which is recognized globally and can significantly enhance their career prospects.
NEW QUESTION # 38
A company wants an application that meets the following requirements:
Display the latest news about the company.
Recommend leads to sales team members.
You need to identify an application to meet the requirements. What should you recommend?
- A. Linkedln Sales Navigator
- B. Linkedln Campaign Manager
- C. Dynamics 365 Customer Service
- D. Dynamics 365 Sales Insights
Answer: D
NEW QUESTION # 39
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads
NEW QUESTION # 40
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 41
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Customer Service Hub
- B. Customer Voice survey
- C. Event management
- D. Enterprise Asset Management
Answer: B,C
NEW QUESTION # 42
A company is implementing Dynamics 365 Customer Service.
The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues.
You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channels
NEW QUESTION # 43
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Case management with Related Similar cases
- B. Parent and Child case settings
- C. Knowledge base with Relevance search
- D. Routing rule sets
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case
NEW QUESTION # 44
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online
NEW QUESTION # 45
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional
NEW QUESTION # 46
A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/time/ui-behavior-time
NEW QUESTION # 47
All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.
You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below:
Which allocation method should you use?
- A. Remaining capacity
- B. Full capacity
- C. Percentage capacity
- D. Front-load hours
Answer: D
Explanation:
You would have to create separate bookings for each of the working days.
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods
NEW QUESTION # 48
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 49
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
- B. Synchronize a custom field in the contact table to a user-defined field in Outlook.
- C. Create a Dynamics 365 email template.
- D. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
Answer: A,D
NEW QUESTION # 50
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right.
Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 51
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales- navigator-data-validation
https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin- sales-navigator-widget
NEW QUESTION # 52
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations
NEW QUESTION # 53
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-with-travel-time
NEW QUESTION # 54
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 55
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 56
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
- A. Sales Insights
- B. Market Insights
- C. Power Virtual Agents
- D. Customer Service Insights
Answer: A
NEW QUESTION # 57
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 58
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right.
Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 59
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Create email templates for LinkedIn messages.
- B. Generate leads from LinkedIn.
- C. Schedule and publish social posts.
- D. Create and publish events on LinkedIn.
Answer: B,C
Explanation:
Reference:
https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/
NEW QUESTION # 60
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Microsoft MB-910 certification exam tests the candidate's knowledge of Microsoft Dynamics 365 Fundamentals (CRM) and the ability to configure and customize the solution to meet organizational requirements. MB-910 exam covers various topics such as configuring sales, marketing, and customer service, managing customer relationships, and using Power Apps and Power Automate. Candidates will need to demonstrate their ability to design and implement solutions that meet the needs of their organizations, and to provide technical support to customers.
Real Microsoft MB-910 Exam Questions [Updated 2023]: https://www.examslabs.com/Microsoft/Microsoft-Dynamics-365-Fundamentals/best-MB-910-exam-dumps.html
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