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NEW QUESTION # 41
An implementation partner is in the middle of a Salesforce Maps + Consumer Goods Cloud project and realizes a new requirement popped up that wasn't part of the initial solution design. The customer is persistent that this requirement needs to be in scope of the project. Which team member should manage this situation with the customer?
- A. Customer Success Manager
- B. Solution Architect
- C. Project Manager
- D. Lead Developer
Answer: C
Explanation:
Explanation
The Project Manager should manage this situation with the customer. The Project Manager is responsible for overseeing the project scope, timeline, budget, and deliverables. They should communicate with the customer about the impact of the new requirement on the project and negotiate a mutually agreeable solution. They should also document any changes to the project scope and update the project plan accordingly. This is explained in the Salesforce Maps Implementation Methodology document.
NEW QUESTION # 42
A Territory Planning optimization was just run and completed, but the user inadvertently selected the wrong attribute for the optimization. What step does the user need to take to return to the previous state prior to the optimization?
- A. Create a new alignment before optimizing on the correct attribute
- B. The user must create a new data set before optimizing on the correct attribute.
- C. Click on the Undo button
- D. Re-run the optimization using the correct attribute
Answer: A
Explanation:
Explanation
Creating a new alignment before optimizing on the correct attribute is the step that the user needs to take to return to the previous state prior to the optimization. A new alignment is a copy of an existing alignment that can be modified without affecting the original alignment3. The user can create a new alignment from the previous state and then run the optimization using the correct attribute. Clicking on the Undo button, creating a new data set, or re-running the optimization using the correct attribute are not valid steps, as they will not restore the previous state of the alignment.
NEW QUESTION # 43
Alpine Energy's admin has been asked to configure Stop Associations for Live Daily Summaries. The business has requested that stops only be associated to open Leads. What should the admin do to meet this requirement?
- A. Add a filter to the Lead Marker Layer used to configure Stop Associations to include only open Leads.
- B. Allow Stop Associations to work for any Lead, then add a filter to a Salesforce report that excludes associations to closed Leads.
- C. Add a filter to the Live Layer used to configure Stop Associations to include only open Leads.
- D. Add a filter within the Daily Summary configuration to include only open Leads.
Answer: A
Explanation:
Explanation
The admin should add a filter to the Lead Marker Layer used to configure Stop Associations to include only open Leads. This will ensure that stops only be associated to open Leads in the Live Daily Summaries. The filter can be added on the Marker Layer configuration page by selecting the Filters tab and choosing the appropriate criteria for open Leads. This is explained in the Configuring Stop Associations for Live Daily Summary Configurations in Salesforce Maps document.
NEW QUESTION # 44
Sales managers want to ensure a logical routing structure for door to door sales and cover all houses on one street before moving to the next. How can this be achieved?
- A. Use Live Tracking and create routes
- B. Use Core Maps and create routes
- C. Use Maps Advanced and create logical visit plans
- D. Create Territories on street level with Territory planning
Answer: C
Explanation:
Explanation
The sales managers should use Maps Advanced and create logical visit plans to ensure a logical routing structure for door to door sales and cover all houses on one street before moving to the next. Maps Advanced allows users to create visit plans based on various criteria, such as frequency, priority, location, and availability. Users can also use logical visit plans, which are a type of visit plan that assigns visits based on proximity and order. This can help users visit all the houses on one street before moving to the next, and reduce travel time and distance. This is explained in the Create a Logical Visit Plan document.
NEW QUESTION # 45
How can a Sales manager give stakeholders access to the proposed alignments that were created in Territory Planning?
- A. Right click anywhere on the map and click Share.
- B. Open the dataset, copy the URL, and share
- C. Open the alignment, copy the URL, and share
- D. Click the share button from the Browser, alignment header, or map legend
Answer: D
Explanation:
Explanation
According to the Salesforce Help article on Sharing and Collaboration in Salesforce Maps Territory Planning6, one of the ways to share an alignment with stakeholders is to click the share button from the Browser, alignment header, or map legend. This will open a dialog box that allows users to share an alignment as a PDF file via email or download it locally6. The PDF file contains information such as alignment name, description, date range, dataset name, number of areas and units, unit assignment summary, unit distribution summary, map view, and area list
NEW QUESTION # 46
Which Maps Live Tracking feature should an Admin configure to allow an organization to see the accounts that are being visited during the day?
- A. Maps Live Rules
- B. Stop Associations
- C. Telematics Alerts
- D. Maps Live Daily Drive Trips
Answer: B
Explanation:
Explanation
stop associations are a feature of Maps Live Tracking that allow an organization to see the accounts that are being visited during the day. Stop associations automatically link a user's location history with nearby accounts, contacts, or leads in Salesforce. This way, an organization can track and analyze the visits made by their mobile users.
NEW QUESTION # 47
A Sales Rep had to skip a few visits that were created by the Maps Advanced Visit Plan due to an urgent customer request. How would the Sales Rep reoptimize only their future routes to ensure the skipped visits are replanned?
- A. Create Salesforce Events for the skipped visits
- B. Add the skipped visits to a future day from the Maps Schedule
- C. Ask their Admin to regenerate routes for the Visit Plan
- D. Use the Plan My Visits button from the Maps Advanced Route Calendar
Answer: D
Explanation:
Explanation
According to the Salesforce Help article on Plan My Visits1, this feature allows users to reoptimize their future routes based on their current schedule and visit plan settings. This way, users can ensure that any skipped or rescheduled visits are replanned according to their preferences and priorities1.
NEW QUESTION # 48
Universal Containers client's data is only in states East of the Mississippi River in the United States. Universal Containers does not handle any customers or clients not included in that list of states. What is the simplest way to ensure that Universal Containers will only plan territories for states they do business in?
- A. After building the data set and alignment open the Territory Plan and ensure that all states West of the Mississippi River are moved to an "Unassigned" state.
- B. When defining the boundaries in the "Create Data Set" stage, after choosing United States, click on the filter icon and select the desired States from the list.
- C. When defining the boundaries in the "Create Data Set" stage, after choosing United States, click on the filter icon and select the desired Zip codes from the list.
- D. Ensure that the filters on the Report or query being used to build the Data Set limit the imported data to only the states desired.
Answer: B
Explanation:
Explanation
According to the Trailhead module on Get to Know Salesforce Maps Territory Planning4, one way to ensure that Universal Containers will only plan territories for states they do business in is to filter the boundaries by states in the "Create Data Set" stage4. This will allow them to select only the states that are relevant for their business and exclude the rest from their territory planning process4.
NEW QUESTION # 49
A sales team is deciding whether to plan client visits using Routes or Schedules. Which two factors would cause them to use Schedule?
- A. When importing events directly from their Outlook or Google calendar.
- B. When meetings have a start and end time.
- C. When they want to schedule meetings up to a month at a time.
- D. When Routes and Schedule are interchangable
- E. When they want to plan around other events currently on their Salesforce calendar
Answer: B,E
Explanation:
Explanation
These are two factors that would cause them to use Schedule instead of Routes. Schedule is a feature that allows users to create and optimize a schedule of appointments for a day or a week3. Schedule requires all appointments to have a start and end time or duration4. Schedule also lets users sync their appointments with their Salesforce calendar as events3. This way, the users can plan around other events currently on their Salesforce calendar and avoid conflicts. Routes is a feature that allows users to create and optimize a route of stops for a day without requiring scheduled start and end times or durations3. Routes does not create Salesforce calendar events or sync with the Salesforce calendar5. Therefore, Schedule is more suitable for users who have meetings with fixed time slots and who want to coordinate with their Salesforce calendar.
NEW QUESTION # 50
Which two ways can an administrator assign users to a Maps Advanced Visit Plan?
- A. Assign by Role
- B. Assign by Profile
- C. Assign individual Users
- D. Assign by Public Group
Answer: B,C
Explanation:
Explanation
An administrator can assign users to a Maps Advanced Visit Plan by either selecting user profiles or individual users from the Users tab in the Visit Plan configuration. This is explained in the Assign Users to Your Visit Plan section of the Salesforce Help Docs.
NEW QUESTION # 51
Which two options does an admin have when defining the Visit Duration in a Maps Advanced Visit Plan?
- A. 60 minutes
- B. 30 minutes
- C. A field chosen from the object
- D. Any length defined in the "Visit Duration' field
Answer: C,D
Explanation:
Explanation
These are the two options that an admin has when defining the Visit Duration in a Maps Advanced Visit Plan.
Visit Duration is the amount of time that a user plans to spend at each stop on their route. The admin can configure the Visit Duration for a routable object in two ways:
The admin can select a field from the routable object that contains the duration value, such as a custom field or a standard field like Estimated Travel Time. The field must be a number or text field that contains only numbers.
The admin can enter any length of time in minutes in the Visit Duration field on the Maps Advanced Route Waypoint object. The Visit Duration field is a number field that accepts values from 1 to 1440 (24 hours). The admin cannot use fixed values like 60 minutes or 30 minutes as options for defining the Visit Duration, as these are not configurable options in Maps Advanced. The Visit Duration must be either a field from the routable object or a value entered in the Visit Duration field on the Maps Advanced Route Waypoint object.
NEW QUESTION # 52
When using Salesforce Maps on a mobile device, a user changes the view of the map by zooming out to display a larger subset of accounts. Additional accounts do not display. What additional step is required for markers to display?
- A. Select the three vertical dots next to the marker layer, select edit and change the filter results.
- B. Tap the refresh button located at the bottom of the map.
- C. Click on the settings icon (gear) and toggle auto reload on.
- D. Restart the app and change the map view before plotting the marker layer.
Answer: B
Explanation:
Explanation
The user should tap the refresh button located at the bottom of the map to display additional accounts. This button reloads the marker layer data based on the current map view and filters. This is useful when the user changes the map view by zooming in or out, or panning across the map. This is explained in the Interact with Salesforce Maps on Mobile document.
NEW QUESTION # 53
A user plots a Marker Layer on a mobile device and notices a handful of missing markers compared to when the user plotted the same Marker Layer on desktop. What two reasons are most likely to cause this discrepancy?
- A. The maximum records to plot setting for mobile is considerably less compared to desktop
- B. The underlying Salesforce records have been deleted
- C. The filters on the Layer have been changed
- D. Plot Visible Area is enabled
Answer: A,D
Explanation:
Explanation
According to the Trailhead module 2, there are two possible reasons for missing markers on mobile devices compared to desktop devices. One is that the maximum records to plot setting for mobile is considerably less compared to desktop, which means that only a subset of records will be plotted on the map. The other is that the plot visible area feature is enabled, which means that only the records that fall within the current map view will be plotted.
NEW QUESTION # 54
Which feature supports the use of Custom Drive Profiles?
- A. Marker Layer
- B. Routes
- C. Favorite Location
- D. Schedule
Answer: B
Explanation:
Explanation
Routes is the feature that supports the use of Custom Drive Profiles. Custom Drive Profiles are used to create routes that are optimized for trucks and other vehicles that might not be able to travel the same roads as passenger cars3. A route can be optimized based on the specific characteristics of a truck and its cargo, such as height, weight, length, and hazardous materials3. To use this feature, the user needs to create a Salesforce Maps Drive Profiles tab and a custom object for Maps Drive Profile3. Then, the user can create a new Drive Profile with the details of the vehicle and select it when creating a route in Salesforce Maps3. The characteristics of the vehicle's Drive Profile will be used to create a route that is compliant with published permanent road restrictions3. Favorite Location, Schedule, and Marker Layer are not features that support the use of Custom Drive Profiles.
NEW QUESTION # 55
A client has a few key accounts that they do not want to change during optimization in Territory Planning.
What are two options a Consultant should recommend?
- A. Remove those accounts from the data set
- B. Lock those units to the area
- C. Leverage a legend filter to remove those accounts
- D. Remove those accounts from focus
Answer: B,D
Explanation:
Explanation
Balance prioritizes equal distribution of the selected attribute across territories in your focus. This is the best option for ensuring revenue is distributed as evenly as possible across the entire sales team1.
References: Optimization in Salesforce Maps Territory Planning
Removing those accounts from focus or locking those units to the area are two options that a Consultant should recommend to prevent changes to key accounts during optimization in Territory Planning. Removing those accounts from focus means that they will not be included in the optimization process, while locking those units to the area means that they will not move during optimization, but the value of those units will be considered when creating balanced areas2. Leveraging a legend filter to remove those accounts or removing those accounts from the data set are not recommended options, as they will affect the accuracy and completeness of the data and the optimization results.
NEW QUESTION # 56
Which three configurations must each User assigned to a Maps Advanced Visit Plan complete before routes can be generated?
- A. Set the desired buffer time between visits
- B. Indicate working hours
- C. Set the desired maximum visits per day
- D. Indicate working days
- E. Set the start & end locations
Answer: B,D,E
Explanation:
Explanation
there are three configurations that each user assigned to a Maps Advanced Visit Plan must complete before routes can be generated. One is to indicate working hours4. Another is to set the start and end locations4. The third is to indicate working days
NEW QUESTION # 57
What are the three reasons why a user would plot a Live Layer in Maps?
- A. To measure the distance driven for a Live Asset during a specific period of time
- B. To dispatch the nearest driver to a service call
- C. To validate a driver's location in the event of an emergency
- D. To enable Live Location for a driver
- E. To see any occurrences of speeding events for a given Live Asset
Answer: B,C,E
Explanation:
Explanation
A user can plot a Live Layer in Maps for three main purposes. One is to dispatch the nearest driver to a service call, which can help optimize routing and scheduling. Another is to validate a driver's location in the event of an emergency, which can help ensure safety and security. A third is to see any occurrences of speeding events for a given Live Asset, which can help monitor performance and compliance. These purposes are explained in the Create Live Layers document.
NEW QUESTION # 58
Alpine Energy uses Sales Representatives to help plan field visits for reps in the field. How might they best use Maps features to assist them in this task?
- A. The Sales Representative can use the week view in Schedule to add appointments to their rep's calendar in the most optimal timeslot.
- B. The Sales Representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby.
- C. The Sales Representative can scroll through their rep's routes to see which one comes closest to the location that needs to be added to the route.
- D. The Sales Representative can create an event and let Auto-Assignment schedule the field visit
Answer: B
Explanation:
Explanation
According to the Trailhead module on Get to Know Salesforce Maps3, one of the features of Maps is the ability to overlay multiple layers on the map. This allows users to see different types of data on the same map and identify patterns, trends, and opportunities3. For example, a sales representative can overlay a marker layer for upcoming events with a layer for prospects and let the rep know who is nearby. This way, the sales representative can help plan field visits for reps in the field more efficiently and effectively.
NEW QUESTION # 59
Which permission level should an admin review if a user is able to view but not able to export a list of markers from Salesforce Maps?
- A. Permission Set Assignments
- B. Public Groups
- C. Permission Set License Assignment
- D. Permission Groups
Answer: D
Explanation:
Explanation
Permission Groups are the permission level that an admin should review if a user is able to view but not able to export a list of markers from Salesforce Maps. Permission Groups are used to grant access to features in Salesforce Maps, such as allowing marker exports, editing details tab fields, enabling weather tab, and so on1. The admin can edit existing permission groups or create new ones to assign different features to different users or profiles1. If a user is not able to export a list of markers from Salesforce Maps, it means that the user does not have the 'Allow Marker Exports' permission checked in the Permission Groups on Maps configuration page2. The admin can enable this permission for the user or profile by editing the corresponding permission group2.
NEW QUESTION # 60
What action should an admin take to specify the assets to include in a Daily Summary?
- A. Create a SOQL filter to determine which Maps Live Asset records should be associated
- B. Manually select Maps Live Asset records from the available list
- C. Select a preexisting Live Layer
- D. Create a Salesforce Report that includes all Maps Live Asset records
Answer: C
Explanation:
Explanation
According to the Salesforce Help article on Create Live Daily Summary Configuration in Salesforce Maps1, one of the steps to create a daily summary configuration is to select a preexisting live layer. The selected live layer specifies what assets and IoT devices will be included in the daily summary configuration1. A live layer is a layer that displays the current location and status of assets that are tracked by IoT devices2.
NEW QUESTION # 61
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