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To become a certified ServiceNow CIS-EM professional, candidates must pass the certification exam, which consists of 60 multiple-choice questions. CIS-EM exam is timed and lasts for 90 minutes. Candidates must achieve a passing score of 70% or higher to earn the certification. Certified Implementation Specialist-Event Management Exam certification is valid for two years and can be renewed by passing a recertification exam before the expiration date.
NEW QUESTION # 38
By default, when are idle alerts are closed?
- A. After 7 days
- B. After 14 days
- C. After 30 days
- D. Never
Answer: A
NEW QUESTION # 39
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?
- A.
- B.
- C. Neither anomaly A or anomaly B
- D. Both anomaly A and anomaly B
Answer: B
Explanation:
Explanation/Reference:
Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/create-alert-promotion-rule.html
NEW QUESTION # 40
What would be the primary use case for creating Javascripts in Event Management?
- A. To create a customized pull connector to retrieve events on behalf of an event source
- B. To parse a nodename out of your raw event data in an event rule
- C. To automatically populate the Configuration Management Database (CMDB)
- D. To run as part of a remediation workflow for IT alerts that fail to execute
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMCreateCustomConnectorDefinition.html
NEW QUESTION # 41
Where can you look to determine what event rule created an alert? (Choose two.)
- A. Alert Source
- B. Alert Activity
- C. Event Processing Notes
- D. Alert Message Key
- E. Event Additional Information
Answer: A,B
NEW QUESTION # 42
What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?
- A. Metric Registration
- B. Metric to CI
- C. Metric Type Actions
- D. Metric Config Rules
Answer: C
NEW QUESTION # 43
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?
- A. Zabbix
- B. SolarWinds
- C. Sensu
- D. Icinga
- E. Nagios
Answer: C
NEW QUESTION # 44
If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?
- A. All alert management rule will run, from the highest to the lowest Order of execution numbers.
- B. Only the alert management rule with the highest Order of execution number will run.
- C. Only the alert management rule with the lowest Order of execution number will run.
- D. All alert management rule will run, from the lowest to the highest Order of execution numbers.
Answer: B
NEW QUESTION # 45
Where can you look to determine what event rule created an alert? (Choose two.)
- A. Alert Source
- B. Alert Activity
- C. Event Processing Notes
- D. Alert Message Key
- E. Event Additional Information
Answer: A,B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMViewRuleApply.html
NEW QUESTION # 46
If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?
- A. All event rules will run, from the highest to the lowest Order of execution numbers.
- B. Only the event rule with the highest Order of execution number will run.
- C. All event rules will run, from the lowest to the highest Order of execution numbers.
- D. Only the event rule with the lowest Order of execution number will run.
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMViewEventRule.html
NEW QUESTION # 47
What Event Management module allows for configuration of automatic task creation?
- A. Alert management rules
- B. Task rules
- C. Event rules
- D. Alert correlation rules
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/event- management/task/create-alert-management-rule.html
NEW QUESTION # 48
The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?
- A. Application service data model
- B. Common service data model
- C. Service level data model
- D. Business service data model
Answer: A
NEW QUESTION # 49
Copies of checks that have been included in Agent Client Collector policies are known as what?
- A. Check instances
- B. Check definitions
- C. Check mirrors
- D. Check models
- E. Check clones
Answer: A
NEW QUESTION # 50
A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?
- A. A scoped service
- B. An application service
- C. A manual service
- D. A business service
- E. A technical service
Answer: B
NEW QUESTION # 51
You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.
What is the most likely cause of the issue?
- A. An invalid password is set in the MID Web Server Context
- B. The MID Web Server needs to be Started
- C. An invalid secret key is being passed in the header information of the URL for the REST request
- D. The MID Web Server needs to be Restarted
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/configure-midwebserver-extension-metric-data.html
NEW QUESTION # 52
Which is not a valid method for accessing alert intelligence?
- A. In the right-click menu of an alert list, select Open in Workspace
- B. The application navigator Alert Intelligence menu item
- C. By appending/workspace to your instance URL
- D. Within an open alert record, click the Open in Workspace button
- E. The application navigator Alerts Console menu item
- F. Select the Lists tab in operator workspace
Answer: E
NEW QUESTION # 53
In your environment, no alert CMDB, automated, or text based grouping is occurring. What is most likely the problem?
- A. No correlation rules have been defined
- B. No CMDB is configured
- C. The alert correlation property that enables grouping is set to false
- D. Application services are not operational
- E. No event management rules have been defined
Answer: B
NEW QUESTION # 54
Modified Agent Client Collector policies do not take effect until what action is taken?
- A. MID server synchronization is initiated
- B. Agents are restarted
- C. The check is tested on an existing agent/host
- D. The policy is republished
- E. Agents re-run the discovery policy
Answer: D
NEW QUESTION # 55
How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?
- A. Only use the ServiceNow Discovery application to populate your CMDB
- B. Having well-defined Identification, Reconciliation, and Relationship rules
- C. Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)
- D. Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)
Answer: B
NEW QUESTION # 56
A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.
What is the most likely cause of this issue?
- A. The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.
- B. The support agent does not have the evt_mgmt_user role.
- C. The support agent only has the evt_mgmt_admin role.
- D. The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMResolveCloseIncidentAlert.html
NEW QUESTION # 57
What two key steps must be performed after creating a new connector instance? (Choose two.)
- A. Activate the connector
- B. Test the connector
- C. Assign a MID Server to the connector
- D. Enter credentials for the connector
- E. Debug the connector
Answer: A,B
NEW QUESTION # 58
In default configuration using baseline connectors, how often is event data collected from event sources?
- A. Every 5 minutes
- B. Twice every minute
- C. Once every minute
- D. Every 2 minutes
Answer: D
NEW QUESTION # 59
By default, the Alert Console displays what type of alerts?
- A. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- B. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- C. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- D. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- E. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
Answer: C
NEW QUESTION # 60
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ServiceNow is a cloud-based, software-as-a-service (SaaS) company that provides enterprise solutions, primarily in IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). Its platform is designed to help organizations improve their workflows and streamline their operations. With ServiceNow, businesses can automate their processes, reduce their costs, and improve their overall efficiency. One of the key benefits of ServiceNow is that it is an adaptive platform, which means it can be customized to meet the specific needs of each organization.
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