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Salesforce Experience-Cloud-Consultant Exam Syllabus Topics:
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NEW QUESTION 38
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Average Handle Time compared to Bot Session Time
- B. Case Type by Issue
- C. CSAT (Customer Satisfaction score)
- D. Case deflection
- E. Number of lead records created
Answer: A,C,D
NEW QUESTION 39
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
- A. Default point system and set of reputation levels become available.
- B. Customer portal members gain the ability to provide badges to other members.
- C. Chatter influence is removed from the Contribution section on the Profile page.
- D. Inactive and active members are assigned default reputation points.
Answer: A,C
NEW QUESTION 40
Ursa Major Solar has a customer portal where both customers and employees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design when a Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?
- A. Themes
- B. Templates
- C. Branding Sets
- D. CMS Connect a
Answer: C
NEW QUESTION 41
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Create partner roles in the same branch in your Role Hierarchy.
- B. Create partner roles in a separate branch in your Role Hierarchy.
- C. Reduce the number of roles to one to improve system performance.
- D. Grant partner users access to the partner account using a Sharing Rule,
Answer: B,D
NEW QUESTION 42
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Data Category Visibility
- B. Org-Wide Defaults
- C. Automatic Topic Assignment
- D. Content Management
Answer: A
NEW QUESTION 43
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
- A. Metadata API can be used programmatically as well as declaratively.
- B. Metadata API is ideal for when the changes are complex.
- C. Metadata API supports migrating all Communicates settings and features.
- D. Metadata API is ideal when multiple work streams are involved.
Answer: A,C,D
NEW QUESTION 44
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
- A. Build Your Own (LWR)
- B. Customer Account Portal
- C. Partner Central
- D. Help Center
Answer: A
NEW QUESTION 45
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. Customer Community Plus
- B. Commerce Portal
- C. Channel Account
- D. External Apps
Answer: B,D
NEW QUESTION 46
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- B. Assign a single screen to multi-step flow and give the guest user access via page layout.
- C. Save the flow with the "System Context Without Sharing-Access All Data" option.
- D. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
Answer: B
NEW QUESTION 47
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
- A. Create a criteria-based sharing rule with a Partner Community role.
- B. Create an owner-based sharing rule with a Customer Community User.
- C. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- D. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
Answer: A,C
NEW QUESTION 48
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?
- A. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
- B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
- C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
- D. Ensure that both the notify and freeze actions for all site rate rules are implemented.
Answer: A
NEW QUESTION 49
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
- A. Create a Visualforce page that receives and validates the SAML assertion.
- B. Register the Experience Cloud site as an Identity Provider in SAML settings.
- C. Create a Connected App with custom attributes before configuring SAML settings.
- D. Use the site login URL as an endpoint where SAML assertion is made.
Answer: D
NEW QUESTION 50
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
- A. Deploy a unique chat per topic.
- B. Create a flow for customers to fill out before initiating Chat.
- C. Enable Chat for only authenticated users and pass the user's information on hidden fields.
- D. Create a pre-chat form to fill out before initiating Chat.
Answer: D
NEW QUESTION 51
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
- A. Allow members to flag posts comments files, and messages that are inappropriate or spam.
- B. Give members Audience Targeting permissions within the Experience site.
- C. Allow members to remove other member from the Experience site if desired.
- D. Track Flagging and moderation activity within the Experience site.
- E. Designer specific users as moderators so that they can closely monitor the size.
Answer: A,D,E
NEW QUESTION 52
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers
- A. Employee apps are only available in Unlimited Edition.
- B. Experience Cloud cannot be used for employee apps.
- C. Chatter posts related to a record will be available in the employee app as well as the main org.
- D. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Answer: A,C
NEW QUESTION 53
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
- A. Configure the Embedded Service connector.
- B. Create an Embedded Service quick action.
- C. Create a custom component using the Embedded Service API.
- D. Add the Embedded Service component to Builder pages.
Answer: D
NEW QUESTION 54
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