33160X Exam Dumps, 33160X Practice Test Questions
PDF (New 2024) Actual Avaya 33160X Exam Questions
NEW QUESTION # 25
A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?
- A. Rule
- B. Schedule
- C. Condition
- D. Attribute
Answer: C
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, a condition is a recording rule criteria that defines a logical expression that must be met for a call to be recorded. A condition can consist of one or more attributes that are compared with values using operators such as equals, not equals, greater than, less than, etc. A condition can also use logical operators such as AND, OR, NOT to combine multiple attributes. For example, a condition can be Supervisor = Supervisor1 OR Supervisor = Supervisor2 AND Hold Count > 3 AND Call Duration > 1200. This condition means that a call will be recorded if the supervisor is either Supervisor1 or Supervisor2 and if the call is placed on hold more than three times and if the entire call is longer than 20 minutes (1,200 seconds). References: Avaya Contact Recorder Configuration and Administration Guide
NEW QUESTION # 26
Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
- A. SR Validator
- B. Avaya WTF Preinstall Utility
- C. WFO setup.exe
- D. Audit Test
Answer: B
Explanation:
Explanation
The Avaya WTF Preinstall Utility is a tool that checks the prerequisites for installing the Avaya Workforce Engagement Framework Server. It verifies that the server meets the minimum hardware and software requirements, and that the necessary ports and services are available. It also generates a report that shows the results of the validation and any issues that need to be resolved before installation.
NEW QUESTION # 27
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)
- A. It removes all the data associated with a recording file when necessary.
- B. It is used to define and configure disk partitions used for storing.
- C. It monitors the call buffer to ensure that there is enough free space to.
- D. It deletes the oldest recordings from the drive to make free space for the new recordings
Answer: A,D
Explanation:
Explanation
The Disk Manager is a component of the Avaya Contact Recorder Advanced that manages the storage of recording files on disk partitions. It performs two main tasks:
It removes all the data associated with a recording file when necessary, such as when the retention period expires, when the file is deleted manually, or when the file is corrupted or inaccessible.
It monitors the disk space usage and deletes the oldest recordings from the drive to make free space for the new recordings, according to the configured thresholds and policies.
NEW QUESTION # 28
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. IMSA account
- B. Administrator account
- C. MSA and DMSA account
- D. Wsuper user account
Answer: A
Explanation:
Explanation
The IMSA account is an important thing that is missing in the installation checklist. The IMSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The IMSA account must be created beforeinstalling the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The IMSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support - Installation Guide, page 18-192
NEW QUESTION # 29
Which two are examples of server role? (Choose two)
- A. Framework Integration Service
- B. Recorder Integration Service
- C. Avaya Contact Recorder
- D. Enterprise Manager
Answer: B,C
Explanation:
Explanation
According to the Avaya Workforce Engagement Support Installation Guide, server roles are components that provide specific functions and services for Avaya Workforce Engagement Support. Some examples of server roles are Recorder Integration Service and Avaya Contact Recorder. Recorder Integration Service is a server role that enables the recorder to communicate with the switch and receive call signaling and metadata. Avaya Contact Recorder is a server role that provides the recording, search, playback, and storage of voice interactions. The other options, such as Enterprise Manager and Framework Integration Service, are not server roles, but applications that run on servers. References: Avaya Workforce Engagement Support Installation Guide, page 18.
NEW QUESTION # 30
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?
- A. You so not have network connectivity to the Application Server.
- B. You are using the wrong URL.
- C. You are using Internet explorer 11.
- D. You have the pop-up blocker turned on.
Answer: C
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, one of the possible causes for Internet Explorer closing with no error when trying to log into the Enterprise Manager for the Application Server is that the browser version is Internet Explorer 11. Internet Explorer 11 is not supported by Avaya Workforce Engagement, and it may cause compatibility issues or unexpected behaviors. The supported browsers for Avaya Workforce Engagement are Internet Explorer 10, Google Chrome, Mozilla Firefox, and Microsoft Edge. References: Avaya Workforce Optimization Select Installation Guide
NEW QUESTION # 31
When setting up voice recording,whichstatement describes the purpose of member groups?
- A. It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
- B. It specifies the actual extensions in use in your system, and associates them with the data source
- C. It enables the translation of recorded events from third-Paty systems
- D. It maps employees to extensions and data sources
Answer: A
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, member groups are logical entities that group extensions together for management purposes and define the type of recording for your particular environment. Member groups can be used to specify which extensions are recorded, how they are recorded, when they are recorded, and where they are recorded. Member groups can also be used to apply different recording rules, schedules, filters, and attributes to different extensions based on their roles, functions, or locations in the contact center. References: Avaya Contact Recorder Configuration and Administration Guide
NEW QUESTION # 32
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Cancel monitoring command
- B. Pause monitoring command
- C. Start Annotation command
- D. Start monitoring command
Answer: B,D
Explanation:
Explanation
Agent Initiated Monitoring (AIM) enables agents to register their Agent ID with the recording system and have their phone or workspace associated with recordings. Using AIM, agents can start and stop recording calls "on the fly." They can also use AIM to annotate a recording that they start or one that they block from being recorded. The start monitoring command initiates a recording of the current call, while the pause monitoring command temporarily stops the recording of the current call1.
NEW QUESTION # 33
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
- A. It eliminates duplicate configuration if shares data
- B. User access is through the system Management desktop applications
- C. It is browser-based interface
- D. It allows application-level functionality configuration
Answer: C,D
Explanation:
Explanation
Enterprise Manager (EM) is a browser-based interface that provides centralized administration and management of the Avaya Workforce Engagement suite. It allows application-level functionality configuration, such as recording rules, quality monitoring forms, and coaching assignments. It also eliminates duplicate configuration and shares data across applications, such as users, groups, and schedules. User access is not through the system Management desktop applications, but through the web browser. EM also provides system-level configuration and monitoring, such as license management, backup and restore, and system health. References:
Avaya Workforce Optimization
Avaya Workforce Engagement Installation Guide
NEW QUESTION # 34
Which account is used by the Avaya Workforce Engagement system to run the reporting service?
- A. DMSA
- B. Local System
- C. SA
- D. MSA
Answer: D
Explanation:
Explanation
The reporting service is a component of the Avaya Workforce Engagement system that provides access to historical data and reports for various modules, such as QM, WFM, and Analytics. The reporting service runs under a Managed Service Account (MSA), which is a special type of domain account that is automatically managed by Windows. The MSA account is created during the installation of the reporting service and has the format <domain name>\<server name>$. References:
Avaya Workforce Engagement Installation Guide, page 421
Avaya Workforce Engagement Reporting Service Installation Guide, page 8
NEW QUESTION # 35
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. Side-by side upgrade to R20.x in Windows 2016
- B. Two step upgrade process, to V15.1 first, then to R20.x
- C. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
- D. Side-by side or hardware reuse migration to R20.x
Answer: B
Explanation:
Explanation
The upgrade path from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X is a two step upgrade process, to V15.1 first, then to R20.X. This is because WFO Vll is not compatible with Windows Server 2016, which is required for R20.X. Therefore, the first step is to upgrade WFO Vll to V15.1 on Windows Server 2012 R2, and then the second step is to upgrade V15.1 to R20.X on Windows Server 2016.
This upgrade path applies to both side-by-side and hardware reuse migration scenarios. The other options are not valid upgrade paths for WFO Vll to R20.X.
Avaya Workforce Engagement Installation Guide
[Avaya Workforce Engagement Upgrade Guide]
NEW QUESTION # 36
In which migration process to Avaya Workforce Engagement can the test mode migration be used?
- A. Server reuse
- B. In-place
- C. Site migration
- D. Side-by-side
Answer: D
Explanation:
Explanation
The test mode migration can be used in the side-by-side migration process to Avaya Workforce Engagement.
The side-by-side migration process involves installing a new target system with the latest version of Avaya Workforce Engagement and migrating data from an existing source system with an older version of Avaya Workforce Engagement. The test mode migration allows users to perform a trial run of the migration process without affecting the production environment. The test mode migration can help users verify the migration steps, identify potential issues, and estimate the time required for the actual migration6 References: 6: Avaya Workforce Engagement Support - Migration Guide, page 16-177
NEW QUESTION # 37
A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
- A. There is just one CTI adapter per system
- B. There is just one CTI adapter per data source
- C. CTI adapter is not necessary for Integration Service
- D. CTI adapter is required to receive call signalling and meta data from the
Answer: D
Explanation:
Explanation
According to the Avaya Workforce Engagement Support Installation Guide, the recorder Integration Service is a component that enables the recorder to communicate with the switch and receive call signaling and metadata.
The recorder Integration Service requires a CTI adapter, which is a software module that connects to the switch and provides the necessary information to the recorder. There can be multiple CTI adapters per system, depending on the number of data sources and switches. A CTI adapter is necessary for Integration Service, as it is responsible for providing the call data to the recorder. References: Avaya Workforce Engagement Support Installation Guide, page 18.
NEW QUESTION # 38
Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
- A. End-user guides
- B. Implementation guides.
- C. Deployment reference guides.
- D. Product document guides
Answer: B
Explanation:
Explanation
According to the Avaya Documentation website1, the documentation category that covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site is Implementation guides. Implementation guides provide step-by-step instructions on how to install, configure, test, and troubleshoot Avaya Workforce Engagement components and features on various platforms and environments. Implementation guides also include information on system requirements, prerequisites, best practices, tips, and examples for successful deployment of Avaya Workforce Engagement solutions. References: Avaya Documentation
NEW QUESTION # 39
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. Customer Environment.
- B. Storage
- C. Archive
- D. Recorder
- E. RIS (Recorder Integration Service).
Answer: A,D,E
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, the three main components for analysing an Avaya Workforce Engagement recording integration with Avaya Contact Recorder Advanced (ACRA) are:
A: Customer Environment. This component refers to the customer's network infrastructure, communication platform, contact center applications, and endpoints that are involved in the recording process. The customer environment determines the type and source of the audio and data that are captured by ACRA, as well as the recording method and configuration that are used. For example, the customer environment may include Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Experience Portal, Avaya Proactive Outreach Manager, Avaya IP Office Contact Center, etc.
D: Recorder. This component refers to the ACRA server or servers that are responsible for recording, storing, and playing back voice and screen interactions. The recorder component consists of various services and components that perform different functions, such as capturing audio and data from different sources, applying recording rules and schedules, encrypting and compressing recordings, archiving recordings to external storage devices or locations, providing search and replay capabilities, etc.
E: RIS (Recorder Integration Service). This component refers to the service that enables ACRA to integrate with Avaya Workforce Engagement applications, such as Quality Management, Coaching, eLearning, etc. The RIS component allows ACRA to send recording metadata and files to Avaya Workforce Engagement applications for further analysis and evaluation. The RIS component also allows ACRA to receive requests from Avaya Workforce Engagement applications to start or stop recording on demand.
NEW QUESTION # 40
Which three statements about the Server Readiness Validator tool are true? (Choose three)
- A. It validates operating system setting
- B. It creates a report to show any trouble spots
- C. It can run under the local systems account
- D. It validates partition sizes
- E. It validates CA server security certificates
Answer: A,B,D
Explanation:
Explanation
The Server Readiness Validator tool is a utility that checks the readiness of the server before installing Avaya Workforce Engagement. It validates operating system settings such as firewall, antivirus, and user account control. It creates a report to show any trouble spots that need to be fixed before installation. It also validates partition sizes to ensure that there is enough disk space for the installation. It does not validate CA server security certificates or run under the local systems account. These are not required for the installation of Avaya Workforce Engagement. References:
Server Readiness Validator tool
Avaya Workforce Engagement Installation Guide
NEW QUESTION # 41
During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
- A. Data Migration Discovery Tool
- B. Migration Mode tool
- C. Migration DB Scripts.
- D. WFO data Migration Tool form V15.1
Answer: B
Explanation:
Explanation
The Migration Mode tool is a utility that is used during the migration process to set thestart/stop mode for the services on the target and source systems as required. The Migration Mode tool can also be used to check the status of the services and to troubleshoot any issues that may arise during the migration. The Migration Mode tool can be accessed from the Framework Enterprise Manager or from the command line3 References: 3:
Avaya Workforce Engagement Support - Migration Guide, page 17-184
NEW QUESTION # 42
When running backups in Avaya Workforce Engagement, what must be used to execute this task?
- A. Database Management Service Account
- B. Management Service Account
- C. Installation Account
- D. Maintenance Account
Answer: D
Explanation:
Explanation
The Maintenance Account is used to run backups in Avaya Workforce Engagement. The Maintenance Account is a special account that is created during installation and is used for maintenance tasks, such as backup and restore, database management, and license activation1.
NEW QUESTION # 43
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)
- A. Replay role
- B. Recorder Integration Service
- C. RTP Proxy
- D. Screen Recorder
- E. IP Recorder
Answer: A,D,E
Explanation:
Explanation
According to the Avaya Contact Recorder Advanced Installation Guide1, the following server roles are valid for recording:
RTP Proxy: This role is responsible for receiving RTP streams from the network and forwarding them to the IP Recorder role. It also handles SIP signaling for call recording.
IP Recorder: This role is responsible for recording RTP streams received from the RTP Proxy role and storing them as audio files on the disk. It also handles metadata extraction and encryption of the recordings.
Screen Recorder: This role is responsible for recording the screen activity of the agents using a screen capture driver. It also handles compression and encryption of the screen recordings.
The other two roles, Recorder Integration Service and Replay role, are not directly involved in recording, but rather in integrating with other systems and providing playback functionality.
References: 1: Avaya Contact Recorder Advanced Installation Guide
NEW QUESTION # 44
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
- A. Create roles
- B. Create user profiles
- C. Assign users to role and scope
- D. Create organizations and groups
Answer: D
Explanation:
Explanation
The first step in the user management workflow for Avaya Workforce Engagement is to create organizations and groups. Organizations and groups are logical entities that represent the structure of the business or contact center. Organizations and groups can be used to define the scope of access and permissions for users, roles, and recording rules. Organizations and groups can be created manually or imported from a CSV file or an LDAP server5 References: 5: Avaya Workforce Engagement Support - User Management Guide, page 9-106
NEW QUESTION # 45
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