Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

• Change
• Facilities
• Self Service
• Incident

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

• My Groups Tasks
• My Teams Tasks
• My Teams Work
• My Groups Work

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

• A map used to trigger Business Rules before the data is queued in the outbound Web Service
• A map to determine relationships between fields displaying in an import Set to fields in an existing table
• A map that is used to store the history of the incident records
• A map used to add data to encrypted fields

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

• Request Types
• Variable Types
• Related Lists
• Order Guides

Correct Answer: C

What is the language used for scripting in ServiceNow?

• Jelly
• AngularJS
• JavaScript
• Java

Answer: C

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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

• The structure of a configuration management database (CMDB) and associated configuration items
• Some of the major tools and features related to application development
• Running basic reports, as well as the benefits of metrics and dashboards
• The database structure: tables, records, and fields
• Capturing and moving configurations between instances, using update sets
• Protecting ServiceNow instance data using Access Control rules
• Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
• Task management using assignment rules, presence, and work notes
• Notifications and chat
• Populating the database using import sets
• Various script types used throughout the platform
• The importance of branding, as well as how to apply it to the platform
• Application navigation and user interfaces like lists and forms
• Users, groups, and roles
• Using Flows and Workflows for process automation

Who should take the ServiceNow-PR000370 exam

The ServiceNow System Administrator Certification exam is available to ServiceNow customers, partners, sales engineers, and others interested in becoming a ServiceNow Certified System Administrator.