Exam Name: ServiceNow Certified System Administrator
Certification Provider: ServiceNow
Corresponding Certification: ServiceNow System Administrator
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How to book the ServiceNow-PR000370 Exam
These are following steps for registering the ServiceNow-PR000370 exam.
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ServiceNow Fundamentals training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified System Administrator exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
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Sample Questions
Sample Question(s) are as follows:
Which one of these applications is available to all users?
- Facilities
- Self Service
- Incident
- Change
Correct Answer: D
Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?
- My Teams Tasks
- My Groups Tasks
- My Groups Work
- My Teams Work
Correct Answer: B
Which one of the following is a definition for transform maps in ServiceNow?
- A map used to add data to encrypted fields
- A map that is used to store the history of the incident records
- A map used to trigger Business Rules before the data is queued in the outbound Web Service
- A map to determine relationships between fields displaying in an import Set to fields in an existing table
Correct Answer: D
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
- Order Guides
- Request Types
- Related Lists
- Variable Types
Correct Answer: C
What is the language used for scripting in ServiceNow?
- Jelly
- JavaScript
- AngularJS
- Java
Answer: C
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ServiceNow PR000370 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Self-Service & Automation | 20% | - Flow Designer, notifications, and approvals - Service Catalog, record producers, and request fulfillment |
| Instance Configuration | 15% | - System properties, plugins, and update sets - Branding, themes, and system settings |
| User Interface & Navigation | 15% | - Platform navigation, lists, forms, filters, and views - Global search, modules, and application menus |
| Database Management | 15% | - Tables, fields, relationships, and data schema - Extending tables, database views, and indexes |
| Security & Access Control | 15% | - Access Control Lists (ACLs) and security rules - Users, groups, roles, and departments |
| ITSM Core Applications | 20% | - Incident, Problem, Change, and Configuration Management - SLAs, CMDB, and Knowledge Management |
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