Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Instant Download Salesforce : BA-201 Questions & Answers as PDF & Test Engine
Updated: Oct 11, 2026
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes |
| Topic 2: Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities |
| Topic 3: Development Support and User Acceptance | 12% | - Support development teams with clarification - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
| Topic 4: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
| Topic 5: Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships |
| Topic 6: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
Salesforce Certified Business Analyst Sample Questions:
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
- A. Use industry terminology and language.
- B. Use customer terminology and language.
- C. Use Salesforce terminology and language.
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
- A. Information discovery, analysis, synthesis, communication, collaboration, documentation
- B. Team leadership, communication, personas, change management, synthesis, legal and compliance issues
- C. Requirements writing, communication, creativity, problem-solving, synthesis, project management
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?
- A. Employee review cycle for the support team
- B. Contact information for key stakeholders
- C. Limitations of the current support process
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
- A. Current state analysis
- B. Object models
- C. Use cases
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?
- A. Know Your Customer
- B. Connect With Your Customer
- C. Be Your Customer
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
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