Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Write clear and actionable user stories - Manage user story backlog and prioritization |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Build consensus on requirements and solutions |
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes |
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?
- A. Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
- B. Write the user story without making any assumptions about how it will be implemented or which components are affected.
- C. Ask the development team to investigate and document all affected components before the story can be written.
Correct Answer: A 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
- A. The Enterprise
- B. The project
- C. The Sponsor
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?
- A. Review the Einstein Article Recommendations feature in the services team's org.
- B. Review the services team's goal' initiatives, strategies, and obstacles.
- C. Review user stories on the services team's development backlog.
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'?
- A. The user story is too large to test.
- B. The acceptance criteria is too vague.
- C. The acceptance criteria should be solution focused.
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
- A. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
- B. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price. - C. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
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