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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Omnichannel engagement scenarios - Sales process automation and CRM capabilities |
| SAP Commerce Cloud | - Product content and catalog management - Storefront and personalization concepts - Extension and integration mechanisms |
| SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A. It is highly coupled with the platform.
B. It is part of the accelerator templates in SAP Commerce Cloud.
C. It communicates with the platform only through REST APIs.
D. It is a JavaScript storefront for SAP Commerce Cloud.
Question 2
Which of the following are integration styles according to the SAP Integration Solution Advisory Methodology?
Note: There are 3 correct answers to this question.
A. On premise integration
B. Thing integration
C. Event-based integration
D. Data integration
E. User integration
Question 3
Which statement describes SAP One Domain Model?
A. It is a domain model for classifying integration types to different domains.
B. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
C. It is a common model for business objects that enables systems to speak the same language during data exchange.
D. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
Question 4
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
A. Tactics are pre-built automation programs designed to achieve a specific goal.
B. Tactics are KPIs available in Smart Insight dashboards.
C. Tactics are spend management marketing plans.
D. Tactics are predefined segmentation rules.
Question 5
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
A. By offering SAP methodology templates for creating integration strategies
B. By generating artifacts for creating an integration flow in SAP Cloud Integration
C. By using a proposal service based on machine learning using crowd sourcing
D. By providing SAP advisory consultants to support customer go-lives
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: B,D,E | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: B,C |
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