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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Skill Group tables
B) Route Call Detail table
C) Call Termination Detail table
D) Call Type tables

2. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the visible network that is required between the Peripheral Gateway and the call router
C) to size the private network that is required between the Peripheral Gateway Side A and B
D) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster

3. Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?

A) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
B) Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled
C) Cisco Unified CRM Connector for Siebel
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop

4. Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

A) Bucket_Intervals Table
B) Peripheral_Monitor Table
C) Campaign Table
D) Dialer_Detail Table
E) Master_Script Table

5. What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?

A) There is no impact, the call type is only used for the initial script selection process.
B) The call is reset to the new call type, like a new call with all counters reset to zero.
C) The call is reclassified and the system picks a new routing script based on the call type.
D) The call type is changed and maintains the old data in the original call type.

Solutions: