642-241 by Cisco Valid Free Exam Practice Test

Question 1

Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)

A. Media Resource Group List B. SIP trunk C. SRST reference D. primary Cisco Unified Communications Manager group E. region

Correct Answer: B,D

Question 2

In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A. in the campaign manager on the Logger A server B. in the Cisco Voice Gateway by using digital signal processing (DSP) resources C. in the Media Routing Peripheral Gateway for the dialer D. in the dialer process on the Peripheral Gateway

Correct Answer: B

Question 3

In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A. All agent phones must be configured as Session Initiation Protocol phones. B. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management. C. Cisco Unified IP IVR must be configured for G.711 voice calls only. D. Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.

Correct Answer: B

Question 4

Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A. Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages. B. QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic. C. A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.

Correct Answer: B

Question 5

When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A. by using RFC 2833 and does not require additional MTP resources B. by DTMF using KPML and does not require additional MTP resources C. by using RFC 2833 and does require additional MTP resources D. by using KPML and does require additional MTP resources

Correct Answer: C

Question 6

Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A. number of skill groups per agent B. number of call types C. busy hour call attempts D. number of call and ECC variables E. number of agents

Correct Answer: B

Question 7

You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A. standalone MOH server using a Cisco MCS 7815 or equivalent B. standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent C. standalone MOH server using a Cisco MCS 7835 or equivalent D. standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent

Correct Answer: B

Cisco Unified Contact Center Enterprise Design (UCCED) - 642-241 Exam Practice Test