Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Updated: Sep 28, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The User Group selected for authoring articles has been set to 'External".
- B. Users have not been given the "Knowledge Analyst" role.
- C. The Base Locale for the articles has not been enabled in the correct language.
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Correct Answer: B 🗳️
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update SR reference
- B. Delete message
- C. Update resource manager
- D. Delete activity
- E. Update resource member
Correct Answer: A,D,E 🗳️
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
Correct Answer: C 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is a visual development tool for creating applications in VBCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- D. VBCS is a visual development tool for creating applications in DCS.
Correct Answer: B,D 🗳️
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Create standard text to be posted to the message thread.
- B. Configure the email template to be used for notification.
- C. Add an extension column to the milestone object to hold the warning threshold value.
- D. Configure an object workflow action to send the email when the milestone status changes to warning.
- E. Configure an analytics report showing milestones in warning status.
- F. Specify the warning threshold for the milestone in the standard coverages.
Correct Answer: B,E,F 🗳️
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