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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Objects
B) Roles and privileges
C) Themes
D) Reports
E) Object workflow
F) Fields
G) Exports
H) Icons

2. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

3. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Configure products groups and product items in Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.

4. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C) You can download large volumes of SR data from the Analytics interface.
D) You must retrieve large volumes of data through a REST API endpoint.

5. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available internally to agents as part of the Service Request Knowledge Panel.
B) Make them available externally to customers via My Digital Customer Service (DCS).
C) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
D) Make them available to employees and agents via My Knowledge.
E) Make them available to external users by giving them access to the internal "My Knowledge" page.

Solutions: