Exam Name: Communication Server 2100 SE08/SE09 Support Specialist
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network and Protocol Integration | - Trunking and external connectivity - Signaling protocols and gateways - IP telephony integration |
| Telephony Features and Services | - Call routing and numbering plans - Voicemail and messaging integration - Feature activation and configuration |
| System Installation and Configuration | - Hardware configuration and provisioning - Initial system setup - Software upgrades and patching |
| Maintenance and Troubleshooting | - System monitoring and alarms - Performance troubleshooting - Fault isolation and diagnostics |
| Communication Server 2100 Architecture | - System components and architecture overview - Call processing fundamentals - SE08/SE09 software release features |
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