Instant Download EXIN : ITILSC-OSA
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Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
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The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Access Management | 10% | - Process steps and controls - Purpose and policies - Compliance and security |
| Service Desk and Technical/Application/IT Operations Management | 10% | - Service desk functions and structure - IT operations control and facilities management - Technical management activities - Application management practices |
| Technology and Implementation Considerations | 5% | - Challenges and risks - Tools and automation - Critical success factors |
| Request Fulfillment | 10% | - Request models and automation - Purpose and scope - Process and activities |
| Problem Management | 15% | - Proactive and reactive activities - Root cause analysis techniques - Known errors and workarounds |
| Incident Management | 20% | - Process flow and activities - Prioritization and escalation - Objectives and scope - Interfaces and KPIs |
| Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Business value and optimization - Service Operation lifecycle context |
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