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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)

A) silo busting
B) increased IT Network Operations Center efficiency
C) management of physical and virtual environments
D) application performance issues
E) data analytics
F) real-time compliance enforcement
G) reduced down time and mean time to resolve (MTTR)

2. Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?

A) a requirement to release applications into production more rapidly
B) a requirement to reduce OpEx costs
C) an inability to perform mobile application monitoring
D) an inability to manage data storage/optimization

3. Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?

A) presenting a clear solution roadmap
B) aligning the personas with the correct solution
C) providing proof of concept examples
D) providing compelling product value statements

4. HOTSPOT
During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

5. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) service ticket automation
B) performing real-time modeling of the IT infrastructure
C) aligning the activities of IT with the strategic goals of the business
D) triage process improvements
E) enhancing the ability of IT to support business operations
F) consolidating operations monitoring into a "single pane of glass"

Solutions: