Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-H65 Questions & Answers as PDF & Test Engine
Updated: Sep 06, 2026
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Which types of HP Services contracts are available to your customers? (Select two.)
A. Adjustable
B. Standard
C. Durational
D. Custom
E. Transactional
Question 2
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A. HP Support Center
B. HP Channel Services Network
C. HP Care Pack Central
D. HP Sales Central
Question 3
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B. Deinstallation + Image load + Installation services
C. Installation services + Labeling and Tagging + Data and Device Security
D. Next Business Day onsite + Labeling and Tagging
Question 4
Why does investing in HP Services matter to your customers?
A. resell HP Services
B. give customers incremental discounts on accessories
C. help reduce the impact of downtime and maximize employee productivity
D. earn money on rebates
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C |
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