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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which types of HP Services contracts are available to your customers? (Select two.)

A) Adjustable
B) Standard
C) Durational
D) Custom
E) Transactional

2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Support Center
B) HP Channel Services Network
C) HP Care Pack Central
D) HP Sales Central

3. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Deinstallation + Image load + Installation services
C) Installation services + Labeling and Tagging + Data and Device Security
D) Next Business Day onsite + Labeling and Tagging

4. Why does investing in HP Services matter to your customers?

A) resell HP Services
B) give customers incremental discounts on accessories
C) help reduce the impact of downtime and maximize employee productivity
D) earn money on rebates

Solutions: