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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

ISO/IEC 20000 の目的は何ですか?

A. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B. IT ガバナンスの導入を促進するため
C. 統合プロセスアプローチの採用を促進する
D. IT サービス管理に関するベスト プラクティス ガイダンスを提供する

Question 2

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A. 四半期ごと
B. 毎年
C. ビジネス上サービスを変更する必要がある場合のみ
D. 毎月

Question 3

要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A. サービスデスク
B. 構成管理
C. 変更管理
D. リリース管理

Question 4

明確に定義されたプロセス構造には何を含める必要がありますか?

A. 機能
B. タイムライン
C. 期待される結果
D. 統計的サポート

Question 5

構成ベースラインとは何ですか?

A. ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
B. 構成監査レポート
C. リリースに割り当てられた変更リクエスト
D. サービスプロバイダーの能力のベンチマーク

Solutions: