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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A. サービスリクエスト
B. 既知のエラー
C. 変更要求 (RFC)
D. 回避策

Question 2

CobiT の目的は何ですか?

A. 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
B. サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
C. IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
D. プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。

Question 3

情報セキュリティ管理に関して正しいのはどれですか?

A. セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。
B. 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
C. 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
D. セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。

Question 4

既知のエラーとは何ですか?

A. 解決が判明している重大インシデント
B. 解決された問題
C. 対応できない問題
D. 原因と回避策が特定された問題

Question 5

明確に定義されたプロセスには何を含める必要がありますか?

A. 機能
B. タイムライン
C. 期待される結果
D. 統計的サポート

Solutions: