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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Tactical strategy
B) Strategic triangle
C) Liaison concept
D) Strategic relationship

2. What is the first step of the control process? Choose 1 answer

A) Measuring performance
B) Taking corrective action
C) Comparing performance against standards
D) Setting performance standards

3. What isa clear and concise statement ofthe basic purpose of an organization? Choose 1 answer

A) Its goal
B) Its vision
C) Its mission
D) Its objective

4. Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

A) Outcomes
B) Cognition
C) Opposition
D) Intentions

5. The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer

A) Compromise
B) Bringing in outsiders
C) Appointing a devil's advocate
D) Authoritative command

Solutions: