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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It is configured exclusively via the Engagement Cloud Security Console.
B) It does not require matching passwords between Engagement Cloud and DCS.
C) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
D) It enablesanonymous users to search the DCS knowledge base.

2. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured job to process inbound emails
C) a configured profile option to schedule the retrieval of emails
D) an inbound message filter per time schedule

3. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Objects
B) Roles and privileges
C) Themes
D) Reports
E) Object workflow
F) Fields
G) Exports
H) Icons

4. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) View and edit attachments to a Service Request.
B) Delete a Service Request.
C) Chat with an Agent about a ServiceRequest.
D) Add a message to a Service Request.
E) Create a Service Request.

5. You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A) There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B) A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
C) A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
D) Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Solutions: