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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Disassembly, Repair and Reassembly | 25% | - Disassembly Procedures
|
| Topic 2: Product Knowledge and Specifications | 20% | - Apple Desktop Product Line Overview
|
| Topic 3: Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Topic 4: Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Topic 5: Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
|
Apple Desktop Service Certification Sample Questions:
Which of the following is ALMOST CERTAINLY a software-related problem?
- A. Single beep at startup
- B. No video on display
- C. iPhoto quits when launched
- D. No Internet connectivity
Correct Answer: C 🗳️
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
- A. Unlock all drive module bays.
- B. Remove the Xserve from its rack.
- C. Remove all drive modules from the Xserve.
- D. Press the System Identifier button.
Correct Answer: B 🗳️
Which of the following tools is required to remove most major modules inside an Xserve G5?
- A. Hex Nut Driver
- B. None
- C. Flat Blade Screwdriver
- D. Torx Driver
Correct Answer: B 🗳️
Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?
- A. Yes
- B. No
Correct Answer: A 🗳️
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
- A. Replace the logic board.
- B. Replace the internal hard drive with a known-good hard drive.
- C. Try to start up from a bootable CD or DVD.
- D. Reinitialize the hard disk and reinstall the Mac OS.
Correct Answer: C 🗳️
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