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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
B) Expression Sets match input values to a table row and return the row's output values.
C) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
D) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.

2. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Configure Action Plans on Cases and Permits
B) Link Inspections and Visits to Permit Applications
C) Configure Inspections and Visits
D) Link Cases to Permits
E) Set up Business Rules Engine (BRE) to determine Complaint validity.

3. A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

A) Create three Tasks specifying the required document types for the Action Plan Template & Publish It
B) Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it
C) Create an Action Plan Template with Target Object as Business License Application
D) Create three Document Checklist Items specifying the required document types tied to the Business License Application
E) Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

4. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) Person Account Models have not been enabled on the org.
B) The 'Enable Notes' permission has not been selected for the new inspector.
C) The Salesforce user for the new inspector is disabled.
D) Action Plans Permission Set has not been assigned to the new inspector.

5. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?

A) Individual and business application fees
B) Car Loan
C) Education loan eligibility checks
D) Person Loans

Solutions: