Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Upgrades and Integration | 10% | - Software version upgrades - Integration with third-party applications |
| System Administration and Features | 25% | - Contact Center Manager configuration - Agent and supervisor configuration - Call routing and scripting - Reporting and monitoring setup |
| Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Common connectivity and performance issues - Log analysis and diagnostics |
| Installation and Configuration | 30% | - Network and database configuration - Core component installation - Server OS preparation and setup - Licensing and activation |
| Architecture and Components | 20% | - Hardware and software requirements - Integration with Avaya Aura Communication Manager - Avaya Aura Contact Center solution overview |
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