Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Sep 13, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Topic 2: SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and resolution procedures - Software upgrades and patch management - System monitoring and diagnostics tools |
| Topic 4: Installation and Configuration | - Initial system setup and provisioning - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) |
| Topic 5: Call Routing and Features | - Auto attendants and hunt groups - Voicemail and messaging services - Inbound and outbound call routing |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?
- A. Upgrade the system to the current GA software.
- B. Re-install the IP Office Professional License.
- C. Default the IP Office.
- D. Remove the Embedded Voicemail Card.
- E. Remove the daughter boards.
Correct Answer: E 🗳️
A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
- A. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
- B. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
- C. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
- D. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
Correct Answer: A 🗳️
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Productivity Requirements
- B. Above Physical Layer: Existing Data Network
- C. Line of Business application integration needs
- D. Current PBX/Key System Features and Dial Plan
- E. Physical Layer: Existing Telecom Infrastructure
Correct Answer: B,D,E 🗳️
Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)
- A. ACD routes are not compromised.
- B. VMPro ports are not over-subscribed.
- C. VCM resources are not over-subscribed.
- D. Calls are not tromboned.
- E. Trunk ports are not over-subscribed.
Correct Answer: B,C,E 🗳️
A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?
- A. 560 Kbps
- B. 63 Kbps
- C. 80 Kbps
- D. 640 Kbps
Correct Answer: C 🗳️
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